Our Refund Policy

At Prime Time Entertainment, we are committed to ensuring your satisfaction with our services. This refund policy outlines the terms and conditions for refunds on purchases made through our website or for our services.

Digital Products

Due to the nature of digital products, all sales of digital downloads, e-books, online courses, and other digital content are generally final and non-refundable. However, we understand that issues can arise, and we will consider refund requests in the following circumstances:

1. Technical Issues: If you are unable to access or download your digital purchase due to technical problems on our end, we will either resolve the issue or provide a full refund.
2. Duplicate Purchases: If you accidentally purchased the same digital product twice, we will refund the duplicate purchase upon verification.
3. Incorrect Product: If you received a different digital product than what you ordered, we will either provide you with the correct product or issue a full refund.

To request a refund for digital products, please contact us within 7 days of purchase with your order number and a detailed explanation of the issue.

Event Tickets

Refunds for event tickets are subject to the following conditions:

1. Cancellation by Prime Time Entertainment: If we cancel an event, you will be entitled to a full refund of the ticket price.
2. Event Rescheduling: If an event is rescheduled, your tickets will remain valid for the new date. If you cannot attend the rescheduled event, you may request a refund within 14 days of the announcement of the new date.
3. Customer Cancellation:
   • Cancellations made 30 or more days before the event: Full refund minus a 10% administrative fee.
   • Cancellations made 14-29 days before the event: 50% refund.
   • Cancellations made less than 14 days before the event: No refund.

All refund requests for event tickets must be submitted in writing to our customer service team.

Subscription Services

For subscription-based services:

1. Cancellations: You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle.
2. Prorated Refunds: We do not offer prorated refunds for unused portions of subscription periods.
3. Trial Periods: If you cancel during a free trial period, you will not be charged.
4. Automatic Renewals: Subscriptions automatically renew unless canceled before the renewal date. We do not provide refunds for auto-renewals if you forgot to cancel your subscription.

Physical Products

While we primarily offer digital services, any physical products (merchandise, etc.) are subject to the following refund policy:

1. Returns: Physical products may be returned within 30 days of delivery if they are in their original condition.
2. Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 7 days of receipt with photos of the damaged item and packaging.
3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product).

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] or call +23201663604.
2. Provide your order number, date of purchase, and reason for requesting a refund.
3. Include any relevant documentation or evidence if applicable (e.g., photos of damaged items, error messages for digital products).

We will acknowledge your refund request within 2 business days and process it as quickly as possible, typically within 5-10 business days.

Refund Processing

When a refund is approved:

1. Refunds will be issued using the original payment method when possible.
2. Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution.
3. For other payment methods, processing times may vary.

Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis. Any exceptions made are at our sole discretion and do not constitute a waiver of this policy for future transactions.

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about our refund policy, please contact us at:

Prime Time Entertainment
Audēju iela 21, LV-0179
Ogre, Vidzemes reģions
Phone: +23201663604
Email: [email protected]